With integrated powerful softphones for Mac and Windows, 3CX allows you to easily manage your phone calls, whether in the office using CTI and your desk phone, or on the road using your laptop.
Unlike other PBXs, no additional licence fees are charged – and because the clients are fully integrated they are easy to deploy and manage for the administrator, as well as easy to use for the employees.
With 3CX’s softphones for Mac and Windows, you can manage your calls from your desktop and make and receive calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX client as a full desk phone replacement.
3CX includes a powerful switchboard function that can be tailored to the way you want to view and manage your phone calls. With 5 different views to choose from it can cater to any job role.
Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.
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